AI Vishing Simulations That Change Human Behaviour.

Vishing, or voice phishing, is social engineering carried out by phone. Attackers impersonate trusted people or organisations to manipulate someone into sharing information, granting access, transferring money or taking another risky action.

Both vishing and phishing use social engineering to manipulate people. Phishing commonly uses email and/or other messages. Vishing uses voice, which adds real-time pressure: you can't reread a phone call, take your time, or forward it to a colleague before answering. That's why people who can reliably spot a phishing email can still be caught out with a vishing call.

A typical example of vishing is when a caller impersonates IT support and claims there's an urgent problem with your account. They may ask for credentials or push you to bypass the normal verification process so they can "fix" it. Our Account Reset scenario recreates exactly this.

Vishing attackers commonly use impersonation, urgency, authority, familiarity and emotional pressure. They may reference convincing internal details to build trust and make an unusual request feel completely normal. Attackers may also use AI voice cloning to impersonate a specific colleague.

To identify vishing, look for unexpected requests, urgency, authority and pressure to act without checking. If something feels off, stop the conversation and verify the caller independently using a trusted contact method.

If you think you're receiving a vishing call, the first step is to pause and take a step back. Don't share sensitive information or bypass normal processes because a caller pressures you. End the call, confirm the request through a trusted channel and report anything suspicious.

Plan for a quarter. Learn and Train go first, and people need real time to work through them rather than doing it all in one afternoon. Then you leave a gap. The point of the Test call is that it arrives once the training has faded into the background, which is exactly where real behaviour shows up. Test too soon and you're measuring recall, not instinct.

We'd rather you ran it properly with 40 people than thinly with 4,000. Small cohorts, targeted at the groups mostly likely to get the call: finance, HR, IT helpdesk, executive assistants, anyone with access or authority worth stealing. You get better data, people get a better experience, and you're not paying to test the behaviour of someone who never picks the phone up to a stranger.

For the training, no. Your team calls us in the browser, so we don't need their numbers. For the Test phase, we do need them because that's the call that arrives unannounced. Those are separate decisions. We recommend people start with training only and then add testing later, or run training across a wide group and testing across a smaller high-risk cohort.

Behaviour, not a pass rate. Whether someone pushed back, verified, escalated, or overshared, scored per participant, with the call recording so you can hear it for yourself. Benchmarking shows you how the cohort compares and where the same weakness keeps repeating.

Calls are recorded, so this needs signing off properly rather than being waved through. We'll walk you through it and provide the terms and documentation you'll need.